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Support Offerings

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Tyler's Versatrans Support Offerings

Tyler will launch a new website on Sept. 20th
Tyler is pleased to announce the upcoming launch of its new website on September 20th at www.tylertech.com. Please note that the site you are on currently will redirect to Tyler’s new site beginning Monday, September 20. Please, be sure to reset any bookmarks prior to this date.

The Knowledgebase will remain active and links will be accessible from the Client Support Page of the new website.

If you have created a Versatrans Routing & Planning custom report that you think may be of value to another district then please let us know as these reports can be made available to other clients via the Versatrans Knowledgebase [read more]

The Report Editor Utility will no longer be available or supported with the introduction of Versatrans Triptracker v9.15. This version is scheduled for release in the spring of 2010 [read more]

Please read this important notice regarding your support and maintenance invoices.

Versatrans Knowledgebase Use this area to download program updates, and search for answers to your frequently asked questions.	Go to Versatrans Knowledgebase
Instructional Videos & How To Documents These on-line videos and How To documents will guide you through specific tasks in Versatrans Routing & Planning.	Go to Instructional Videos & How To Documents
Online Support (via GoToAssist) Through this Internet technology we are able to see your computer's desktop and even take control of it in order to get you through any support issues that might come up. We also provide Online Discovery Training using the same technology.	Join Online Support Session
Client/Support Data Exchange Portal This portal allows clients to post and retrieve their data when working through issues with Versatrans Technical Support. Clients will use their Versatrans Knowledgebase login and password to enter the secure area. The link to the right will redirect you to the secure data exchange portal created through RhinoSoft.com. If you are experiencing problems connecting to the site add https://datapost.versatrans.com as a Trusted Site in Internet Explorer by going to Tools>Internet Options. Select the Security Tab, highlight Trusted Sites and click the Sites button. Copy and paste https://datapost.versatrans.com into the "Add this website to the zone:" field and click the Add button. If you have any additional problems contact Versatrans Technical Support at 800.775.5556.	Go to Data Exchange Portal
E-mail Versatrans Support E-mail us at versatrans.support@tylertech.com with any questions or comments. Make sure to include your name, district name, telephone number and a detailed description of the issue you are experiencing.	E-mail Versatrans Support